Disputes

RYDCAST Dispute Resolution Policy

Version: 2026-07-09

The RYDCAST service for South African businesses is provided by RYDCAST South Africa (Pty) Ltd. The RYDCAST platform technology is developed and licensed by CastTech Inc. RYDCAST™ and the RYDCAST logo are trademarks of CastTech Inc.

This policy explains how proof-of-play billing disputes and payout holds are handled.

1. Scope

This policy covers disputes about:

It does not replace court process, payment-provider chargeback rules, or mandatory consumer rights available under South African law.

Whether a proof-of-play event should have been billed to an advertiser.
Whether a driver wallet credit or payout was calculated correctly.
Whether campaign delivery evidence supports a charge, reversal, or reserve hold.

2. Advertiser proof disputes

Advertisers may file a dispute against a billed proof-of-play event within **14 days** of the billing record appearing in the advertiser audit log.

Supported reason codes include:

Filing a dispute:

Not in geofence or target area
Vehicle stationary or not in service
Display off or creative not shown
Wrong creative played
Duplicate play
Low-confidence or invalid proof
Other material billing discrepancy with supporting detail
Creates a dispute record linked to the proof ID.
Marks the proof as disputed in the audit log.
Mirrors the dispute to the platform reconciliation system.
May pause settlement of the contested amount while review is open.

3. Evidence review

RYDCAST operators review available proof evidence, which may include timestamps, GPS or proximity data, media-player telemetry, creative fingerprints, QR session data, moderation history, and account notes. RYDCAST may request additional information from the advertiser or driver.

4. Outcomes

After review, RYDCAST may:

Billing charge entries are immutable; upheld disputes are recorded as separate reconciliation entries referencing the original proof.

Reject the dispute and uphold the original charge.
Uphold the dispute fully or partially and issue a reconciliation reversal or credit.
Pause related campaigns or accounts where fraud or repeated abuse is suspected.

5. Driver reserve holds

To protect against billing disputes, RYDCAST may hold a percentage of driver earnings in reserve for **14 days** after a payout cycle locks. Open disputes tied to the cycle may block reserve release. Upheld disputes may result in forfeiture or reallocation of held reserve amounts according to platform rules.

6. Payment-provider disputes

Payment-provider chargebacks or reversals on wallet top-ups are handled under provider rules and may result in wallet debits, account suspension, or campaign pauses independent of proof disputes.

7. Escalation and governing law

Parties should first use RYDCAST support and the in-platform dispute workflow. Unless mandatory law requires otherwise, platform disputes are governed by the laws of the Republic of South Africa.

8. Changes

RYDCAST may update dispute windows, reserve percentages, reason codes, or review procedures as the platform matures.